Customer Service Officer

Jakarta Utara, Indonesia
    • Manage Customer service and document process are complied with the SOP set.

    • Coordinating with Principal and overseas agent related to all relevant document flow inbound or outbound and Pre-Alert and TDR report.

    • Ensure Inward and Outward Manifest inputted timely in Customs Module

    • Monitoring ops team to make sure inventory control and update data timely.

    • Make sure stock of seal, HBL are controlled properly.

    • Controlling Payment Request from Vendor are submitted timely with correct attached supporting document.

    • Coordinate with Finance team for any Advance Payment be process as soon as possible hence no delay or penalty from vendor. 

    • Help team to solve CS, Doc and Ops issue specially in Jakarta

    • Coordinate with Port Agent and terminal to monitor vessel berth

    • Make sure all required document related to vessel berth is prepared timely. This will be related to cargo manifest.

    • Communicate with principal and update vessel schedule to internal and external party (stake holder)

    • Create efficient and effective environment internally.

Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise