Customer Service Supervisor

--PT. FORECASTLE INDONESIA--

PT. Forecastle Indonesia, was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management. We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values its employee and has the best understanding in the business, translating into employee loyalty, stability and commitment to our client's needs.

Visions:

To be Love & Respected by all our stake holders, including employees, customers, principals, vendors and shareholders.

Missions:
  • To unlock the potential of our employees, to improve the quality of their life.
  • Building values-driven organizations.
  • Focus on Innovation & Best practices.
  • To deliver a great experience.
Values:
  • Honesty, Integrity and Professionalism.
  • Family, friendship and enjoying life
  • Hard work, dedication and achievement
Skills and Qualifications :
Monitor and supervised customer service team, coordinate with manager and director on end-to-end export import process and problem solving
Prepare PEB & PIB or other documents related to export and import activities in CIESA 4.0
Monitor documents in the Portal Pengguna Jasa system
Submit export and import documents in the Customs System (Slim BC)
Handle operational tasks at ports and airports when needed
Provide solutions for any issues arising at the port related to Customs
Responsibility
Minimum 2 years of experience as leader / coordinator / supervisor
Minimum 4 years of experience as a customer service export import, ppjk staff, custom clearance staff
Understanding of Indonesian customs regulations and documents (PEB & PIB, HS code, IPL, etc.)
Having a PPJK license is a plus
Proficient in computer skills, active communication, and good interpersonal skills
Have supervisory skills and proven experience in leading a team
In-depth knowledge of export and import regulations
Preferably available to join immediately

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff. 

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.